Skycric Privacy Policy — How We Protect Your Information

1 Introduction

Welcome to Skycric. This Privacy Policy ("Policy") explains how the Skycric platform collects, uses, stores, and protects your personal information. By using Skycric, you agree to this Privacy Policy.

We believe privacy is not just a legal obligation — it is a fundamental responsibility we owe to you. At Skycric, every player's personal information is treated with the utmost importance. We follow the industry's best technologies and strict processes to keep your data secure.

This Privacy Policy should be read together with Skycric's Terms and Conditions. Both documents together form the complete agreement between Skycric and you.

2 What Information We Collect

Skycric only collects the information needed to deliver the best experience and maintain platform security. We collect data in two ways:

What you provide directly:

• Full name and date of birth (for age verification).
• Mobile number and email address (for communication purposes).
• Current address.
• National ID (NID) or passport number (for KYC verification).
• Payment method details — bKash/Nagad/Rocket number or USDT wallet address.

Automatically Collected Data:

• IP address and device information.
• Browser type and operating system.
• Login time and session details.
• Gaming history and transaction records.
• Data on user behavior collected via cookies and tracking technologies.

3 How Your Information Is Used

Skycric uses your data only for specific, legitimate purposes — never for anything excessive or unrelated. The primary use cases are:

• Account Management: To create, verify, and maintain your account.
• Transaction Processing: To process deposits and withdrawals securely.
• Service Improvement: For analytics and research to improve your experience.
• Ensuring Security: To prevent fraud, money laundering, and unauthorized access.
• Legal Obligations: To comply with regulatory authority requirements.
• Contact: To send important notifications and promotional messages (with your consent).
• Responsible Gaming: To monitor gaming behavior and support players who may be at risk.

4 Data Retention & Protection

Skycric follows industry-leading standards to keep your data safe. Our data protection measures include:

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
• Encrypted database: Stored data is protected through encryption.
• Two-Factor Authentication (2FA): An extra layer of security when logging into your account.
• Regular Security Audits: Periodic audits conducted by third-party security specialists.
• Restricted Staff Access: Only authorized staff members can access the required data.

Your data is retained only for as long as necessary. In most cases, certain information is kept for up to 5 years after account closure due to legal obligations, after which it is automatically deleted.

5 Sharing Data with Third Parties

Skycric does not sell or rent your data. However, in certain limited circumstances, information may be shared with third parties:

• Payment Provider: Necessary information is shared with bKash, Nagad, and Rocket for transaction processing.
• Game Provider: Third-party game companies may receive limited data related to gameplay.
• Regulatory Authority: To comply with licensing authority requirements under legal obligations.
• Legal Process: To cooperate with court orders or government investigations.

All third-party partners are contractually bound to uphold our privacy standards. They may only use the data provided for its specified purpose — nothing else.

6 Cookie Policy

The Skycric website uses cookies and similar tracking technologies. Cookies are small text files stored on your device. The types of cookies we use:

• Essential Cookies: For login sessions and security — the platform cannot function without these.
• Performance Cookies: To understand which pages are used most — fully anonymized.
• Functionality Cookies: To remember your preferences (language, theme).
• Analytics Cookies: To understand user behavior and improve our services.

You can manage cookies at any time through your browser settings. Please note that disabling cookies may affect the functionality of certain features.

7 KYC & AML Policy

Skycric strictly adheres to international Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) regulations. The KYC process is conducted as part of this commitment.

Information collected during the KYC process:

• A clear photo of a government-issued ID (NID or passport).
• A selfie or liveness detection photo.
• Utility bill or bank statement for address verification.
• Proof of payment method ownership.

KYC documents are stored on encrypted servers and can only be accessed by our trained compliance team. This information is never shared with any party unless required by law.

8 Your Rights

You have several important rights regarding your information on Skycric. Contact our support team at any time to exercise these rights.

9 Child Protection

Skycric is strictly prohibited for anyone under 18. We do not knowingly collect any information from minors.

Age is verified at registration. If a user is suspected to be under 18, we immediately suspend the account and delete the associated data.

If you become aware that a minor is using Skycric, please notify our support team. We will take prompt action.

10 Privacy Policy Updates

Skycric may update this Privacy Policy from time to time. Before any significant changes take effect, we will notify you through the following:

• SMS notifications sent to the registered mobile number.
• Notification to your email address (where applicable).
• Pop-up notification upon logging in to the platform.
• The "Last Updated" date at the top of this page will be revised.

Continuing to use skycric after any changes means you accept the updated policy. We recommend revisiting this page from time to time to stay informed.

11 Contact & Complaints

For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us:

• Live Chat: Support is available in Bangla 7 days a week, 24 hours a day.
• Email: [email protected]

After receiving a complaint, we will send an initial response within 7 business days. Complex privacy matters are resolved within 30 days.

If we are unable to resolve your concern, you may escalate your complaint to Skycric's licensing authority. We are always committed to fair and transparent resolutions.